I'm unable to sign in to My Prime account

Once you have created a My Prime account, you can sign in on the desktop website, or the app, and personalise your PrimeLocation experience. 

To sign in to PrimeLocation, you must enter the email address and password you used when registering on our website. If you are having trouble logging in to your account, or can't remember your password, please follow the below steps.

   Desktop     Android    iOS
  1. Go to www.primelocation.com 
  2. Click Sign in/Register
  3. Click Forgotten your password?
  4. Type in the email address you used when registering on our website
  5. Click Submit
  6. You will now receive an email from us which contains a link to a secure page where you can easily create a new password


    If you haven't received our 'Request to change your PrimeLocation account password' email and are still having trouble logging in, it may be due to having mistyped your email address when you originally signed up to PrimeLocation. You should therefore try re-registering with the correct email address.
    For more information on How to create a PrimeLocation account, click here

  7. Type in your new password and then re-enter it to confirm it
  8. Click Submit
  9. A confirmation message appears stating that your password has been changed.
    You can now sign in with your new password


Your new password must be a minimum of 8 characters

When you are logged in to your account, you will gain access to your own profile page. If you ever need to change your login details, you can do so:

  1. Hover over My Prime
  2. Click Edit my profile
  3. You can change your details, password and email address associated with your PrimeLocation account

For more information on Managing your My Prime account details, click here